FAQs

What is Care Credit?

We’re pleased to offer our patients the CareCredit® card, North America’s leading patient payment program. The CareCredit card is just as easy to use as a regular credit card, but it’s designed specifically for your health and beauty needs. Best of all, CareCredit offers convenient payment plans and no hidden costs. You can even use your CareCredit card over and over for follow-up appointments.

care-credit-faq

What is your cancellation policy?

We require cancellations to be made with at least a 24 hour notice before the time of your scheduled appointment. We realize emergencies occur, however, we must cover our expenses. There will be a charge of $50 for cancellations of less than 24 hours notice. Appointments on Monday are required to be canceled by Saturday at 2 PM. By scheduling an appointment, you are agreeing to our cancellation policy. We thank you for your understanding.

What if I am running late for my appointment?

Your appointment time is reserved exclusively for you! If your arrival time is 15 minutes or later than your scheduled appointment, this may result in a shortened appointment. We reserve the right to reschedule your service.

What is your refund policy?

All sales are final. However, the Los Feliz MedSpa does have an exchange policy that gives you options in case the need arises. Should you wish to discontinue your treatment in the midst of a series, credit for the pro rata share of unused treatments at the discounted package price may be extended (the treatments that have already been provided will be charged at current single treatment price to calculate the credit) and this may be used to purchase other treatments (not products) offered by the Los Feliz MedSpa.

What if I have an adverse reaction?

Please contact the office immediately.

What are your providers’ qualifications?

Please visit our About Us section.

What methods of payment do you accept?

American Express, Visa, Mastercard, Discover, Checks and Care Credit.

BOTOX

What is Botox?
BOTOX Cosmetic is a straightforward non-invasive treatment to temporarily reduce the appearance of moderate to severe frown lines and glabellar lines (vertical lines between eyebrows). It can also be injected in the area around the eyes to improve the condition of “crow’s feet”.

HOW does Botox work? What conditions does Botox treat?
Made of natural purified protein, BOTOX is injected directly into the muscles on the patient’s affected areas to effectively block the nerve signals being transmitted along the nervous fibers that signal the muscles in these areas to contract. This results in reduced muscular activity on the treated areas that is the prevailing cause of wrinkle formation. Over time, the temporary paralyzing action on the underlying muscles will result in a significant reduction of the intensity of the appearance of the wrinkles, making the patient’s skin smoother, firmer, and younger-looking.

WHO is/isn’t a candidate for Botox?
Women who are pregnant or breast feeding are not candidates for BOTOX Cosmetic.

Is there any preparation for the treatment?
There is no preparation needed for receiving BOTOX Cosmetic treatment.

How long does the actual treatment take?
The actual treatment usually takes around 30 minutes total.

Does it hurt? What is the sensation like?
There is the usual discomfort at the injection site as well as headaches, neck pain, tiredness, and dry mouth in some cases.

What can I expect immediately after treatment?
You may notice some slight swelling, which will dissipate within a few hours after treatment. Patients are advised to avoid applying any unnecessary pressure on the treatment areas to avoid additional adverse effects that include swelling of the eyelids, drooping eyelids, dry eyes, blurred or double vision, or even decreased eyesight.

How many treatments are recommended?
Many patients come in for treatment every 3-4 months.

Is there any down time? Side effects?
While there is no actual downtime, you may notice some slight swelling, which will dissipate within a few hours after treatment. You may also notice some light brusing for a couple of days, which is very common and will gradually disappear. You may notice some changes in 3-5 days and complete affects after 1-2 weeks.

If symptoms of an allergic reaction are experienced (such as itching, redness, dizziness, or difficulty breathing) the patient must seek medical attention right away.

What should I avoid after the treatment?
For 4 hours after treatment, you need to keep your head and neck upright. Do not bend over, lie flat, or place your head against a pillow. Allow at least 4 hours to pass before touching, pressing, or manipulating the treated areas.

How long until I can resume my usual activities?
You can resume your usual activities after treatment as long as your head and neck remain in the upright position. Moderate exercise can also be done after treatment.

Should I be concerned with sun protection immediately after the treatment?

JUVEDERM

WHAT is Juvederm?
Juvederm is a colorless, injectable dermal filler that is a derivative of the body’s naturally occurring hyaluronic acid.

HOW does Juvederm work? What conditions does Juvederm treat?
It is administered into the facial tissues, particularly on the areas around the patient’s nose and mouth to add volume to the skin, smoothing out wrinkles and improving sunken contours of the face. Juvederm plumps up the skin to reduce the appearance of wrinkles, hydrates the skin, and stimulates the production of natural collagen in the lower skin layers to produce a more natural-looking result.

WHO is/isn’t a candidate for Juvederm?
Women who are pregnant or breast feeding are not candidates for Juvederm.

Is there any preparation for the treatment?
There is no preparation necessary for the treatment.

How long does the actual treatment take?
The treatment may take 30-60 minutes.

Does it hurt? What is the sensation like?
There is the usual discomfort at the injection site, but Juvederm does contain the anesthetic agent lidocaine which makes the administration of this filler more comfortable for the patient.

What can I expect immediately after treatment?
The most commonly reported side effects are temporary redness and swelling at the injection site. These effects typically resolve within 2-3 days.

How many treatments are recommended?
The results are typically long-lasting, with the results of one treatment expected to last between 9 months and a year before re-treatment is needed to maintain initial results.

Is there any down time? Side effects?
While there is no actual downtime, the most commonly reported side effects are temporary redness and swelling at the injection site. These effects typically resolve within 2-3 days. A cold compress can be used immediately after treatment to reduce swelling. Immediately after the injection, lumps may be evident on the injection site but can be easily remedied by a gentle massaging technique that the doctor applies to help distribute the product evenly on the indicated area.

What should I avoid after the treatment?
Avoid touching the treated area within 6 hours after treatment. After that, the area can be gently washed with soap and water. Avoid exercise and alcohol for 6 hours after treatment. Avoid taking aspirin, non-sterodial anti-inflammatory medications, St. John’s Wort, and high doses of vitamin E supplements for one week after treatment.

How long until I can resume my usual activities?
You may resume your usual activities 6 hours after treatment.

Should I be concerned with sun protection immediately after the treatment?
Avoid exposure to intense heat, sun lamp, or sun until the initial redness and swelling have resolved.

LASER HAIR REMOVAL

WHAT is laser hair removal treatment?
Laser hair removal is becoming the most sought after hair removal method because it is fast, safe, convenient, and pain-free. It involves the application of concentrated laser light directly into the hair follicles to ultimately inhibit hair growth.

HOW does laser hair removal work? What conditions does it treat?
It involves the application of concentrated laser light directly into the hair follicles to ultimately inhibit hair growth. Laser hair removal can be used safely for different areas of the body including the face, arms, underarms, legs, and the bikini line

WHO is/isn’t a candidate for laser hair removal?
Patients with extremely light-colored hair are not candidates for treatment. Women who are pregnant or breast feeding are not candidates for Laser Hair Removal.

Is there any preparation for the treatment?
Do not wax, pluck, bleach, or have electrolysis for 1 month prior to treatment. Patients may not be on Accutane for 6 months prior to treatment. Patients should cease using products containing retinol, glycolic acid, bleaching cream, and exfoliants 4 days prior to treatment. Do not wear deodorant or makeup on the area to be treated. If you have a history of cold sores and are receiving treatment around the mouth, we recommend that you take Valtrex 3 days before your treatment (please notify us if you need a prescription for this condition). Patients should shave the area 1 day prior to treatment. The hair will be trimmed just before the procedure so that is only a few millimeters in length above the surface of the skin. Both the patient and the practitioner will also need to wear eye protection before the laser is used. The surrounding skin will also be coated with a protective gel to minimize exposure and also to help the laser penetrate the skin better. Pulses of laser light will then be administered onto the treatment areas to facilitate hair removal. Succeeding treatments will be scheduled in intervals until the hair stops growing in the indicated areas.

How long does the actual treatment take?
The duration of the treatment depends on the size of the areas being treated. Some areas like the upper lip take as little as 15 minutes, while larger areas like the back and legs can take 1-2 hours.

Does it hurt? What is the sensation like?

What can I expect immediately after treatment?
It is common for the treated areas to appear as if they were sunburned for at least a day or two) after the procedure. The patient may be advised to apply a cold compress, aloe vera, hydrocortisone cream 1%, or anti-inflammatory preparations to relieve any discomfort.

How many treatments are recommended?
On average, most patients will need 4-6 treatments spaced 4-8 weeks apart.

Is there any down time? Side effects?
There can be redness immediately after the treatment, and it is also normal to experience some swelling, or minor scarring on the treated areas, and for the treated hair to start falling out over the next month.

What should I avoid after the treatment?
Avoid soaking for 24-48 hours. No hot tubs, whirpools, or saunas, or baths. Avoid vigorous workouts. Avoid using products containing retinol, glycolic acid, bleaching cream, and exfoliants 7 days after treatment. Avoid direct sunlight and tanning between treatments. Do not wax or pluck any hairs between treatment sessions (shaving is okay). Do not manipulate the skin on the treated areas. If crusting or scabbing develops, allow it to fall off on its own so as not to damage the skin underneath.

How long until I can resume my usual activities?

Should I be concerned with sun protection immediately after the treatment?
Patients will be advised to wear sunscreen SPF 30 or higher to prevent color changes on the treated areas. Do not apply makeup to the treated area until all the redness has subsided.

IPL PHOTOFACIAL

WHAT is IPL treatment?
IPL is a safe, gentle, noninvasive laser treatment that uses broad spectrum light to treat sun damage on the face, neck, chest, hands, and anywhere else that needs treatment. Using a small and smooth hand piece that is positioned directly over the affected areas of the skin, a broad-spectrum light will be transmitted and filtered so that the wavelength is optimized according to the patient’s skin type and adjusted to the required range for the specific skin condition. The resulting light will penetrate the tissues and will be absorbed by the melanin present in the tissues to treat pigmented lesions on the patient’s skin. The light energy is able to damage these lesions and the consequently injured tissues will be eliminated through the body’s natural metabolic processes, thereby resulting in clearer skin that is more vibrant and younger looking.

HOW does IPL work? What conditions does it treat?
IPL photo facials are able to significantly improve the appearance of skin after too much sun exposure, removing age spots, erasing freckles, reducing pigmentation, resolving acne, and even treating redness that results from broken capillaries.

WHO is/isn’t a candidate for IPL?
Women who are pregnant or breast feeding are not candidates for IPL.

Is there any preparation for the treatment?
No Accutane use for 6 months prior to treatment. No sun exposure to the treated areas for 4-6 weeks before treatment. No self tanning products 2 weeks prior. Avoid Aspirin, Advil, Motrin, or any other aspirin containing products for at least one week prior to treatment. No new medications should be taken for at least 2 weeks prior to treatment. Patients should cease using products containing retinol, glycolic acid, bleaching cream, and exfoliants 4 days prior to treatment. If you have a history of cold sores and are receiving treatment around the mouth, we recommend that you take Valtrex 3 days before your treatment (please notify us if you need a prescription for this condition).

How long does the actual treatment take?
Treatment can take up to 30 minutes.

Does it hurt? What is the sensation like?
When a topical numbing agent is applied prior to treatment, discomfort is minimal. Some patients report a sensation similar to a hot rubber band snap.

What can I expect immediately after treatment?
You will have a mild sunburn sensation following treatment that usually subsides within a few hours. Skin redness, flaking, mild bruising and swelling is normal and may last a few days. The treated area will usually darken right after treatment. Pigmented areas may begin to flake after a few days.

How many treatments are recommended?
A typical IPL photofacial treatment regimen consists of 4 to 6 regular treatments that are administered during 4-week intervals.

What should I avoid after the treatment?
Your skin will be fragile for 2-3 days after treatment. Avoid soaking for 24-48 hours. No hot tubs, whirpools, or saunas, or baths, though showers are okay. Avoid excessive sweating and vigorous workouts for 24-48 hours. Do not rub the skin vigorously and avoid hot water on the treated area. Moisturizers and makeup may be applied if the skin is not broken. Avoid using products containing retinol, glycolic acid, bleaching cream, and exfoliants 7 days after treatment.

How long until I can resume my usual activities?

Should I be concerned with sun protection immediately after the treatment?
Avoid sun exposure and tanning creams between treatments. Use at least SPF 25, protective clothing, and sunglasses prior to, in between, and after treatment.

FRAXEL

WHAT is Fraxel treatment?
Fraxel is a non-invasive laser treatment that is able to offer a wide array of solutions for all of the patient’s aging concerns.

HOW does Fraxel work? What conditions does Fraxel treat?
At the beginning of the procedure, a smart scanning hand piece will ensure that the laser treatment being administered is consistent throughout the procedure. As the fractional laser begins to penetrate the top skin layers, the pulses of light energy will then stimulate the production of collagen in these regions and allow the top skin layers to resurface. As a result of the action of the laser, the skin’s newly produced collagen will start to rejuvenate its cells. Surface scars and wrinkles will noticeably become smoother in the process, as more and more collagen is produced over a period of 1 to 3 weeks. Fraxel is highly effective against fine lines and wrinkles around the patient’s face, including the brow lines and crow’s feet on the corners of the eyes. It is also an ideal tool in eliminating minor scarring on the surface of the skin such as those that result from acne. Age spots, sunspots, and other forms of pigmentation on the skin can be minimized significantly with the use of this laser technology. Fraxel has also produced relevant results in altering sun damage and healing the skin after excessive exposure. Similarly, it is a good option in managing symptoms of actinic keratosis, which is one of the earliest symptoms of skin cancer.

What can I expect immediately after treatment? Is there any down time? Side effects?
Immediately after treatment, you may experience redness, swelling, and occasional pinpoint bleeding. Swelling usually occurs the morning after treatment and can be minimized by applying cold compresses to the area for 10 minutes of every hour on the day of treatment. You should also sleep elevated the first night and use as many pillows as possible. Heat sensation can be intense for the following 2-3 hours. Over the next few days, redness may worsen and skin may appear bronzed or little dark dots will appear on the treated area. The skin may feel dry and peel or flake, and some itching may also occur. You may notice a sandpaper texture to your skin which is the treated tissue working its way out of the body as new, fresh skin is generated. This dead skin should slough off 3-4 days after treatment, and most patients complete this process 5-7 days after treatment. Once the sloughing is complete, you may notice some pinkness over the next few weeks. You may apply makeup to help minimize the redness.

How many treatments are recommended?
For best results, it is recommended that a patient receive about five Fraxel treatments, with each session taking between 15 to 45 minutes to complete.

What should I avoid after the treatment?
Avoid irritating products or any products containing retinol, glycolic acid, bleaching cream, and exfoliants 7 days after treatment. Use a bland moisturizer or very thin layer of petrolatum ointment (Aquaphor) to cover any area with oozing. Allow your skin to heal and DO NOT scrub, rub, or use any exfoliatns on the area. Avoid smoking, excessive alcohol consumption, exercise, sweating, swimming, and exposing the skin to heat and sun.

How long until I can resume my usual activities?
Once the sloughing is complete, you may resume your routine skin care and makeup products as long as they are tolerable to you.

Should I be concerned with sun protection immediately after the treatment?
It is very important that you use a broadband sunscreen (UVA and UVB) with an SPF of 30 or more. Once sloughing is complete, use sunscreen daily for at least 3 months after your last treatment. Apply sunscreen 20 minutes before going outside and again, immediately before. Reapply sunscreen every 2 hours. If direct exposure is necessary, wear a hat and clothing that covers the treated area.

THERMAGE

WHAT is Thermage treatment?
Thermage is a non-invasive wrinkle treatment technique that makes use of radiofrequency to manage signs of aging skin on various parts of the body.

HOW does Thermage work? What conditions does Thermage treat?
Thermage works from within the skin layers, transforming it from below its surface to achieve a naturally subtle effect that addresses imperfection brought about by aging or other environmental factors. The radiofrequency used in this technique is able to smooth out wrinkles, provide definition to facial features, and tone bulges or dimpling on various areas of the face and the rest of the body. Additionally, radiofrequency is a type of energy that works in coordination with the body to remodel the patient’s collagen and improve it to make the skin smoother and younger looking. With Thermage, results are always aligned with the patient’s desires because this method can be tailored to focus on the patient’s immediate requirements.

Thermage has been found to be effective in treating:

  • The face – to smooth out fine lines and wrinkles and improve conditions such as sagging skin, turkey neck, and loose jowls by stimulating collagen production.
  • The eyes – to relieve fine lines, drooping on the upper or lower eyelids, and even improve brow position to make the patient look younger and more relaxed
  • The body – to firm up the skin on parts of the body that begin to sag or bulge and even to temporarily improve the look of areas affected by cellulite

WHO is/isn’t a candidate for Thermage?
Thermage is NOT for any patients with active implants (cardiac pacemaker or permanent implant in treatment area), significant concurrent illness (such as diabetes, congestive heart disease, epilepsy), active infections, immunosuppressive diseases including AIDS and HIV infection, use of immunosuppressive medications, and pregnant or nursing patients.

Is there any preparation for the treatment?
Remove all makeup and skin care products prior to the treatment. If treating the eyes, remove contact lenses. Remove all jewelry and notify your medical provider if you have any tattooed area or permanent makeup on the face prior to treatment. Take prescriptions 45-60 minutes prior to your appointment on a full stomach.

How long does the actual treatment take?
A typical Thermage treatment will last for about 2 hours when treating certain parts of the face, or eye area. It will take about 2.5 hours to treat larger areas of the body.

What can I expect immediately after treatment? Is there any down time? Side effects?
There is NO down time for Thermage. Makeup can even be applied immediately after treatment.

How many treatments are recommended?
Because of its high percentage of efficacy, patients will generally only need one Thermage treatment to see the results and feel the difference. After this initial treatment, the regenerated collagen will continue to manifest improvements in the skin and the body contours for us up to six months. And, as the body produces its new collagen matrix, the effects can even last for years moving forward.

What should I avoid after the treatment?
Do not irritate the treated area chemically (such as harsh acne products) or mechanically for 1-2 days after treatment. Please ensure that the area is well moisturized with frequent applications of a non perfumed topical moisturizer containing SPF 30 or higher for at least 1 week after treatment. Avoid using Aspirin and Aspirin-containing products for 2 weeks after treatment, though Tylenol is okay to treat discomfort. If the area is irritated, do not cleanse or rub with a face cloth or towel. Wash gently with mild soap and water, then pat dry. If medication was taken prior to treatment, do not drive or operate machinery for 4 hours after treatment.

How long until I can resume my usual activities?
You can resume usual activities as soon as possible provided there is no persistent redness, blistering, or crusting present in the treatment area.

AWT (CELLUPULSE)

WHAT is AWT treatment?
Acoustic Wave Therapy™ is able to provide a focused method of therapy for cellulite, toning the skin and creating a smoother texture without the bulging or dimpling.

HOW does AWT work? What conditions does AWT treat?
Acoustic Wave Therapy™ focuses on the main cause of cellulite, which is the protrusion of enlarged fat cells within the skin’s connective tissue fibers towards the surface of the skin, resulting in multiple dimpling or what is referred to as the “orange peel” appearance of the skin. As the acoustic waves penetrate the affected areas, the connective tissues begin to relax and the outer skin layer consequently begins to become firmer. As the blood circulation is improved, collagen production will be stimulated and this, in turn, strengthens the inner and outer skin layers, improving firmness and restoring the skins natural elasticity.

How long does the actual treatment take?
Each session will last between 30 to 45 minutes, depending on the extent of the areas to be treated.

Does it hurt? What is the sensation like?
We can apply a topical numbing cream prior to treatment to lessen any sensation.

How long does it last?
Results are expected to last between 6 to 12 months with recommended maintenance sessions within the first six months after the completion of the initial AWT program.

What can I expect immediately after treatment?
After Cellupulse treatment using Acoustic Wave Therapy™, the patient will immediately notice a marked improvement in the texture of the skin. The results obtained using Acoustic Wave Therapy™ include visibly firmer and smoother skin with improved elasticity, tone, and texture. The strengthened and thickened skin layers decrease the tendency of fat protrusion, giving patients a much-needed hiatus from cellulite-dimpled skin. Some patients have even reported getting leaner figures with the treatment as the circumference of the treated areas begin to lessen.

How many treatments are recommended?
A comprehensive Acoustic Wave Therapy™ program calls for patients to be treated at least once, or twice, a week for about six weeks.

What should I avoid after the treatment?
Avoid high sodium foods. Drink a minimum of 64 ounces of water each day and a minimum of 16 ounces of herbal green tea daily. Walk for 20-30 minutes each day.

Should I be concerned with sun protection immediately after the treatment?
It is very important that you use a broadband sunscreen (UVA and UVB) with an SPF of 30 or more. Apply sunscreen 20 minutes before going outside and again, immediately before. Reapply sunscreen every 2 hours.